How do I view transaction information?
You can find this information by logging in to Online Banking, Mobile Banking, or using 24-Hour Telephone Banking.
How do I set up direct deposit?
The direct deposit letter can be printed and sent to you to give to employer. Call the Member Contact Center at +44 741 836 6225 or
visit a branch. Auto pay is also set up through the Member Contact Center or by visiting a branch. You can use Online Banking to set up scheduled payments or recurring external transfers.
How do I activate my Platinum Debit Mastercard?
Call the phone number on the sticker on the front of the new card or call Buckingham Private Investment Bank Member Contact Center at +44 741 836 6225 or visit any
Buckingham Private Investment Bank branch.
What do I do if I have overdrawn my account?
Please contact us to review the Opt-In form. This will allow you to extend the overdraft service to include ATM and non-recurring debit card transactions.
How do I open a checking account?
How do I order checks?
After your first checkbook order has been successfully placed and received, you may then place successive orders online through Online Banking. Once signed in, select Checking, and Order Checks. Make sure you are allowing "pop-ups" for this process.
How do I set my PIN?
To change your pin, call our PIN NOW number 888-886-0083 and follow the prompts. Or visit any Buckingham Private Investment Bank ATM.
How do I get a new Platinum Debit Mastercard?
Replacement debit cards can be instant-issued at the branch; fee is £5.00. Requests over the phone or via email/chat for replacement debit cards will be delivered via USPS; fee is £5.00. Requests over the phone, email/chat for Rush Order replacement debit cards will be delivered via FedEx; fee is £30.00.
How do I report fraud on my account?
Visit any Buckingham Private Investment Bank branch or call the Member Contact Center at +44 741 836 6225.
How do I enroll in overdraft protection?
Please contact us to review the Opt-In form. This will allow you to extend the overdraft service to include ATM and non-recurring debit card transactions.
How do I verify if a check has cleared?
Verify if checks have cleared by using Online Banking, Mobile Banking, 24-Hour Telephone Banking, by calling our Member Contact Center at +44 741 836 6225 or by
visiting a branch.
How do I open an account online?
Buckingham Private Investment Bank now offers
online account opening and funding. You can open an account online and fund it with a bank checking or savings account or a credit or debit card.
What information do I need to provide my employer to set up direct deposit?
Please give your employer your 10-digit account number (not your member number) along with the routing number of 272479841. If your employer requires a letter, please contact us at +44 741 836 6225 or
stop by a branch.
Can I place a stop payment on a check?
Call the Member Contact Center at +44 741 836 6225,
visit a branch or use Online Banking. Members can contact Member Contact Center to place a stop payment on a check(s) for a £30.00 fee. The check number, amount, and payee information are needed to stop payment. There is no fee to stop a bill pay check. Stop payments can also be processed through Online Banking by going to the Checking tab and clicking on stop payment on a check.
How do I dispute an ACH/automatic payment?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Buckingham Private Investment Bank at +44 741 836 6225 or visiting any
Buckingham Private Investment Bank branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
How do I release a check with a hold?
Call the Member Contact Center at +44 741 836 6225 or visit any Buckingham Private Investment Bank branch. [links to Branches] Holds may be placed on deposits from 2-7 business days. Business days do not include Saturday, Sundays, or holidays. The first £225 will be made available on the same day you make the deposit. If you need funds from a deposit right away, you should ask us when the funds will be available.
What is the minimum amount to open an account?
There is no minimum to open a Cash Back Checking account. You'll need £25 to open a Basic Checking account. There is no minimum for savings accounts.
There is a deduction for an insurance premium on my account that is not mine?
Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Buckingham Private Investment Bank at +44 741 836 6225 or visiting any
Buckingham Private Investment Bank branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.
My checks were lost / stolen what can I do?
Call the Member Contact Center at +44 741 836 6225,
visit a branch or use Online Banking. Members can contact Member Contact Center to place a stop payment on a check(s) for a £30.00 fee. The check number, amount, and payee information are needed to stop payment. There is no fee to stop a bill pay check. Stop payments can also be processed through Online Banking by going to the Checking tab and clicking on stop payment on a check.
What is your routing number?
Our routing number is 272479841. Sign up for direct deposit by providing this number and your 10-digit account number to your employer. If the information is needed in writing, we are able to provide a direct deposit letter.
Can I transfer from a Basic Checking to a Cash Back Checking account?
Basic checking members are eligible to apply for Cash Back Checking once Basic Checking is maintained in good standing for 12 months.
How can I get overdraft protection on my checking account?
Members can opt in to REG E for overdraft protection for their debit card transactions. If funds are not available in the member's account when the card is swiped, the transaction will be approved and will overdraw the account for a £25.00 fee. Members can opt in or opt out at any time.
How does Buckingham Private Investment Bank protect my debit card transactions from fraud?
- Buckingham Private Investment Bank is committed to protecting your accounts and monitors all debit transactions for fraud 24/7. If fraud or unusual activity is suspected, our automated fraud alerts allow you to instantly respond to suspected fraud on your account via text, Digital Voice or email.
Who do I send a request to for a Verification of Deposit?
Verification of Deposits are processed by the Admin Services department. Members and merchants can fax the VOD form directly to the Admin Services Department, or mail to Buckingham Private Investment Bank, 1 Angel Mile Rd., London EC2R 7HJ United Kingdom.
How many Reward Points will I earn for every dollar I spend?
Earn 1 point for every £3 spent with your Cash Back Checking Account Platinum Debit Card.
What can my Reward Points be redeemed for?
Rewards Points can be redeemed for merchandise, gift cards, travel services and cash.
I'm a student. Is there anything special for me?
Yes, if you are under the age of 24, there is no monthly maintenance fee for the Cash Back checking account. Also, you will receive all standard benefits, which include earning cash back against certain debit card transactions.
What happens to my points if I close my account?
Points, if eligible, may be redeemed by you and paid to the account the day you close your account. Your accounts must be in "good standing" to redeem your points. Rewards and points are not paid and are forfeited if account is closed by Buckingham Private Investment Bank for any reason.
Do my Rewards Points expire?
Points will accrue over four calendar years and will expire on a first-in-first-out basis annually; points earned in calendar year one will expire on the last day of the calendar year four. Thus, points earned in 2021 will expire December 31, 2024; Points earned in 2022 will expire December 31, 2025.
How can I see and redeem my Rewards Points?
Check and redeem Debit Rewards points in Online or Mobile Banking through the Debit Rewards Widget.